I didn’t expect to cry when I stood up in front of 125 people in Atlanta, Georgia last week. It wasn’t until I was handed the microphone and opened my mouth to speak that I realized that tears were trying to spring forth. I had to pause to stop the croak of sobbing which tried to come from my throat. I had to pause several times. I want to cry now as I am writing this to you—to you, my community. 

This tool helps you to take action from your sphere of influence.

The Libraries Transforming Communities (LTC) team from Red Hook Public Library used their training to engage residents in their small town. They learned people were frustrated that problems in their community—even obvious ones—often went unaddressed. The only stoplight in town, which didn’t work properly, was emblematic of their concerns and came up in many discussions with residents. The LTC team took action and brought officials together to figure out how to x the problem. This seemingly small act sent a signal to the community that it was possible to make things happen, which has led to people stepping forward to work together on other issues that are keeping Red Hook from being more livable and connected. The library is playing a central role in convening these groups and has become a model for how other organizations want to work in the community.

For much of its history, Columbus was a rural community, but today it is quickly becoming a commuter town. Feeling the effects of this rapid change, the Columbus Public Library joined the Libraries Transforming Communities (LTC) initiative to learn how to add more value in the community beyond being a lender of books. Not only has Columbus Public Library built a stronger reputation as an institution that can help solve community challenges, but its director—a newcomer to the community—has become a stronger, more credible community leader in the process.

Hartford Public Library has a long history of community engagement. Through the Libraries Transforming Communities (LTC) initiative, the library has deepened that work. Using new training they received from The Harwood Institute through LTC, library staff members reached out to people in an underserved part of town where many people were disengaged. Based on what they learned from residents, library staff have undertaken efforts to improve relationships between residents and important institutions in the neighborhood. As a result, Hartford Public Library is playing an even stronger role as a critical asset to the community and trusted convener.

The Harwood Institute is pleased to announce that Cheryl Gorman is the first recipient of the Harwood Public Innovator Excellence Award. The Institute will present this award to individuals who embody what it means to be a public innovator, demonstrating their ability to create positive change in people’s lives with courage, humility, and integrity. Gorman accepted the award at the Institute’s Board of Directors meeting in Bethesda, Md., Feb. 1.

Use this workbook to go through seven different ways that you can infuse civic engagement practices throughout your public work